PHCASH's Promise to You Privacy Policy

Protecting your privacy is one of our highest priorities at PHCASH. This Privacy Policy explains in clear and simple language what personal information we collect through the phcash.casa website and the PHCASH mobile app (referred to together as "PHCASH" or the "Platform"), why we collect it, how we use it, and what rights you have over your data. PHCASH is a Philippine gaming platform intended for adults aged 21 and above, so keeping your information safe and handled responsibly is part of how we serve our players.

By using our platform, you are confirming that you have read and accepted this Privacy Policy. If you ever have questions or need clarification, our support team is here to help — we will always explain things clearly and transparently.

When you create and use an account on PHCASH, certain information may be collected automatically or given by you directly. Below is a full breakdown of the types of information we gather, along with the reason each one is needed, so you always know what we collect and why.

To be clear, PHCASH never stores your full bank card number, PIN, or password. Payment details are processed straight through a secure payment gateway and are never saved on our servers. On top of that, the platform is protected by 256-bit SSL encryption and two-factor authentication (2FA), and we're proud to keep a clean security record with zero incidents over the past 12 months.

PHCASH uses the data we collect only for clearly defined purposes, and we never repurpose it for anything outside this policy. Your information is not put to any additional or unauthorized use. Here are the main ways we put it to work:

• To create, verify, and manage your PHCASH account.
• To process deposits, withdrawals, and bonus transactions smoothly.
• To run KYC checks and confirm that you're 21 years old or older.
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer support and help resolve any concerns you may have.
• To send promotional offers and bonuses, but only if you've given your consent.
• To monitor responsible gaming, including the daily, weekly, and monthly spending limits and the self-exclusion tools available to players.
• To comply with legal and regulatory requirements, including the Philippine Data Privacy Act and PAGCOR regulations.
• To keep the PHCASH platform secure, stable, and fully operational at all times.

PHCASH only keeps your information for as long as necessary or as required by law. Our retention principles are:

• While your account is active: all account and transaction information is retained.
• After your account is closed: financial records are kept for at least 5 years due to legal obligations.
• KYC documents: kept for up to 7 years after account closure.
• Marketing information: removed immediately when you withdraw your consent.
• Cookie data: deleted once your browser session ends or after the specified period.

No data is kept beyond what the law requires. When the retention period ends, all information is securely and permanently deleted.

PHCASH never sells your personal information. However, we may share limited data with trusted partners to provide our services:

• Payment providers: Payment and banking partners receive the information needed to verify transactions.
• Game providers: Licensed game companies receive the information required to run their games.
• KYC verifiers: Authorized third parties may review certain documents to verify your identity.
• Law enforcement agencies: Information may be disclosed in response to a court order or legal obligation.
• Anti-Fraud System: Anti-fraud software automatically analyzes transactions.

When you visit phcash.casa, cookies help us make your experience smoother and more personal. Cookies are small text files that your browser saves so the platform can remember key details as you move around.

• Essential cookies: A number of these cookies are essential for login sessions and overall security. If you switch them off, some parts of the site simply won't function the way they should.
• Functionality cookies: These keep track of your preferences such as language and theme so everything looks the way you like it on your next visit.
• Analytics cookies: These show us which areas of the platform get the most attention, using fully anonymous data to help us refine what we offer.
• Security cookies: These work behind the scenes to flag fraud and protect against automated bot attacks.

You're always in control. You can manage or delete cookies through your browser settings whenever you want. Just note that disabling essential cookies can limit how much of the platform you're able to use. The first time you visit, a consent notice will appear so you can choose what gets stored.

PHCASH respects your privacy and operates in line with the GDPR and international privacy standards, while staying aligned with the Philippine Data Privacy Act. Under these rules, you are entitled to the following rights:

Should you wish to act on any of these rights, [email protected]please email our support team and we will typically get back to you within 30 days.

PHCASH is strictly for players who are at least 21 years old. We never deliberately collect or store personal details from anyone under that age.

• When you register, we verify your date of birth.
• If anything seems suspicious, we may ask you to submit KYC documents.
• If we find an account that belongs to someone under 21, we close it without delay and delete the associated information.
• If you are a parent or guardian, you can request the removal of your child's information, and we will comply.

PHCASH applies robust security technology to protect your personal information, consistent with the Philippine Data Privacy Act. Below are the main safeguards we use:

• SSL/TLS encryption is enabled across all communications. All data transfers are secured with 256-bit AES encryption.
• Two-factor authentication (2FA) gives you an additional layer of protection. An extra OTP verification step is required at login.
• Firewall protection safeguards our entire system. Advanced firewalls are in place to block unauthorized access.
• Regular security audits are conducted to ensure our defenses stay strong. Third-party experts periodically test our systems for any weaknesses.
• Data backup allows us to restore information quickly if anything goes wrong. Your data is backed up across multiple secure servers.
• Access control makes sure your details are visible only to people who need them for their work. Only authorized staff members are allowed to access specific pieces of information.
• Alerts for suspicious activity You'll get an instant alert whenever we spot an unusual login attempt or a transaction that doesn't match your normal activity.

PHCASH relies on a handful of outside services to deliver a smooth experience, such as payment gateways, game providers, and KYC verification agencies. Each of these third parties operates under its own privacy policy, which takes effect the moment you engage with their service.

• Any information you share with these third-party services falls under their privacy rules rather than ours.
• PHCASH is not directly responsible if a third-party partner fails to uphold its own privacy commitments.
• We only team up with partners that are licensed, reputable, and held to strict standards.
• Every partner is required to sign our data protection agreement before any work begins.

To understand how a third party handles your data, the best route is to visit that company's website directly.

PHCASH may update this privacy policy from time to time, always in line with the Philippine Data Privacy Act and other applicable regulations. When we do make changes, here's how you'll stay in the know:

• For significant updates, we'll send a notification to the email address you registered with us.
• A notice will also be posted on the PHCASH homepage.
• The "Last Updated" line at the top of this page will be changed to reflect the new version.
• If you continue using PHCASH after a revision takes effect, we'll consider that your acceptance of the updated policy.

We suggest checking this page every so often so you're always aware of how your information is being handled.

If you have any questions, concerns, or requests related to this privacy policy, our dedicated privacy team is always ready to help. We'll get back to you in clear, straightforward English so you can feel at ease.

• Email: [email protected]
• Live chat: tap the chat icon found at the bottom-right corner of the platform.
• On average, PHCASH replies within 24 hours, so you never have to wait long for your privacy concerns to be addressed.
• PHCASH completes the processing of data deletion requests within a maximum of 30 business days, consistent with the Philippine Data Privacy Act.